Reporting issues
Reporting a new issue
If you encounter with an unlisted issue, please contact the SEI support team, and share all the following details:
đź’ˇ
Provide all the information below plus any other comments that might be
useful.
Without all this information, the problem will be harder to solve.
| Fields | Example | Description |
|---|---|---|
| Environment | DEV, PRE, PROD | The environment where the issue occurs |
| Version | 1.15.2 | Tenant version number |
| Date and time | 2025-10-22 14:30:00 | Should be as precise as possible |
| User | John Doe | User affected by the problem |
| Summary | Login page not loading correctly | Brief description of the incident |
| Description | 1. Navigate to login page. 2. Enter valid credentials. 3. Click login button. 4. Page shows loading spinner indefinitely and never completes authentication | Include steps to reproduce the incident, detailed description of what happened, and other relevant data |
| Affected URL | https://example.syntphony.com/login | URL affected by the incident |
| Support permissions | Verified or Needs verification | Verify that support users have permissions to access affected pages |
The preferred contact method is via email.
Issue template
You can use the following table to report an issue. Just select the table, copy it, and paste it in your email.
| Fields | Information |
|---|---|
| Environment | |
| Version | |
| Date and time | |
| User | |
| Summary | |
| Description | |
| Affected URL | |
| Support permissions |